Our Services
Services We Offer
Bilingual BPO
- Customer support (email & chat)
- Translation & Interpretation
- Back-office administrative support, and more
SNS Management
- SNS posting & account management
- Ad banner creation
- SNS management training, and more
Online Shop Setup & Operations
- Page design & creation
- Operations management
- Sales promotion support, and more
Recruitment & HR
- Applicant communication and support
- Interview coordination and scheduling
- Assistance with visa procedures
Comparison with Other Services
| Category | L&A | Company A | Company B |
|---|---|---|---|
| Supported Languages | Japanese, English (also supports Chinese and Korean) | Japanese, English only | Mainly Japanese |
| Flexibility of Services | Fully customizable (flexible combinations) | Fixed service packages | Limited flexibility |
| Pricing Model | Supports both hourly and fixed monthly plans | Fixed monthly fee | Mainly unit-based pricing |
| Industry Coverage | IT, tourism, nursing care, manufacturing, and more | Specialized in a limited number of industries | No specific industry focus |
POINT
01
If you renew your contract for the following month, any unused hours from the previous month can be carried over.
POINT
02
You can adjust the number of contracted hours each month.
Case Study (Recruitment)
Client
IT startup (20 employees)
────────────────────────
Challenges
Difficulty handling recruitment of foreign engineers
Creating English job postings
Coordinating interview schedules
Handling visa procedures
────────────────────────
L&A’s Support
Assisted in creating job postings
Coordinated bilingual (Japanese–English) interviews
Supported preparation of visa application documents
────────────────────────
Results
3x increase in monthly interviews
60% reduction in HR workload
────────────────────────
Case Study (Customer Support)
Client
D2C brand (with international sales)
────────────────────────
Challenges
Unable to keep up with English chat support during night hours
────────────────────────
L&A’s Support
Nighttime support provided by overseas staff
Organized and streamlined FAQ documentation
────────────────────────
Results
1.5x faster response time
Customer ratings improved from 3.8★ to 4.5★
────────────────────────
Case Study(Bilingual BPO)
Client
European SaaS company (in the Japan market entry phase)
────────────────────────
Challenges
Difficulty executing effective sales approaches in the Japanese market
────────────────────────
L&A’s Support
Created a targeted prospect list
Translated sales and marketing materials
Coordinated schedules for client meetings
────────────────────────
Results
Initiated discussions with five potential clients
Secured two contracts
────────────────────────
Case Study (SNS account management)
Client
Urban beauty salon (popular among inbound tourists)
Challenges
Difficulty handling reservation inquiries in English
Weak social media presence, resulting in challenges attracting inbound customers
────────────────────────
L&A’s Support
Managed English communication via LINE and email
Translated social media posts
Created promotional materials
────────────────────────
Results
5x increase in English reservations
3x more reviews
Shifted from 90% to 70% local customers, creating a more global mix.
────────────────────────
English 
Japanese