Our Services
Services We Offer
Translation & Interpretation
- Multilingual translation for contracts, websites, and social media
- Interpretation support for meetings and negotiations
- Native-level proofreading and editing
Sales Support
- Scheduling with international clients
- Building lead and prospect lists
- English emails and phone calls
Marketing
- Social media posting and ad banner creation
- E-commerce product listing and analytics
- Campaign material creation
Back Office Support
- Data entry
- Various types of research
- Preparing presentation and meeting materials
Recruitment & HR
- Applicant communication and support
- Interview coordination and scheduling
- Assistance with visa procedures
Customer Support
- Handling inquiries via email and chat
- Managing phone inquiries
- Bilingual (Japanese–English) support
Comparison with Other Services
| Category | L&A | Company A | Company B |
|---|---|---|---|
| Supported Languages | Japanese, English (also supports Chinese and Korean) | Japanese, English only | Mainly Japanese |
| Flexibility of Services | Fully customizable (flexible combinations) | Fixed service packages | Limited flexibility |
| Pricing Model | Supports both hourly and fixed monthly plans | Fixed monthly fee | Mainly unit-based pricing |
| Industry Coverage | Wide range: IT, tourism, e-commerce, manufacturing, etc. | Specialized in a limited number of industries | No specific industry focus |
Try Us for Free!
Experience 3 full hours at no cost.
Try Us for Free!
Experience 3 full hours at no cost.
For first-time clients, enjoy 3 hours of services free of charge.
Test actual tasks such as recruitment, sales, translation, and customer support.
Experience our quality and speed before signing a contract.
No commitment required — feel free to consult us anytime.
For first-time clients, enjoy 3 hours of services free of charge.
Test actual tasks such as recruitment, sales, translation, and customer support.
Experience our quality and speed before signing a contract.
No commitment required — feel free to consult us anytime.
POINT
01
If you renew your contract for the following month, any unused hours from the previous month can be carried over.
POINT
02
You can adjust the number of contracted hours each month.
Case Study (Recruitment)
Client
IT startup (20 employees)
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Challenges
Difficulty handling recruitment of foreign engineers
Creating English job postings
Coordinating interview schedules
Handling visa procedures
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L&A’s Support
Assisted in creating job postings
Coordinated bilingual (Japanese–English) interviews
Supported preparation of visa application documents
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Results
3x increase in monthly interviews
60% reduction in HR workload
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Case Study (Customer Support)
Client
D2C brand (with international sales)
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Challenges
Unable to keep up with English chat support during night hours
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L&A’s Support
Nighttime support provided by overseas staff
Organized and streamlined FAQ documentation
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Results
1.5x faster response time
Customer ratings improved from 3.8★ to 4.5★
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Case Study (Sales Support for a Foreign SaaS Company)
Client
European SaaS company (in the Japan market entry phase)
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Challenges
Difficulty executing effective sales approaches in the Japanese market
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L&A’s Support
Created a targeted prospect list
Translated sales and marketing materials
Coordinated schedules for client meetings
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Results
Initiated discussions with five potential clients
Secured two contracts
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Case Study (Marketing)
Client
Urban beauty salon (popular among inbound tourists)
Challenges
Difficulty handling reservation inquiries in English
Weak social media presence, resulting in challenges attracting inbound customers
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L&A’s Support
Managed English communication via LINE and email
Translated social media posts
Created promotional materials
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Results
5x increase in English reservations
3x more reviews
Shifted from 90% to 70% local customers, creating a more global mix.
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Estimated Work Hours (Part 1)
| Category | Main Tasks | Estimated Cases (per month) | Time Required (per case) | Estimated Monthly Hours |
|---|---|---|---|---|
| Customer Support | - Email and chat support - Phone inquiry handling (JP–EN bilingual support) | 40–80 cases | 30 min – 1 hour | 20–80 hours |
| Recruitment & HR | - Creating English job postings - Interview coordination - Support for visa-related documentation | 15–30 cases | 1 – 1.5 hours | 20–50 hours |
| Translation & Interpretation | - Translation of contracts and websites - Translation of social media content - Interpretation support | 10–25 cases | 1 – 2 hours | 20–50 hours |
| Sales Support | - Creating English materials - Scheduling with overseas clients - Handling English emails | 20–40 cases | 30 min – 1.5 hours | 20–100 hours |
Estimated Work Hours (Part 2)
| Category | Main Tasks | Estimated Cases (per month) | Time Required (per case) | Estimated Monthly Hours |
|---|---|---|---|---|
| Back Office Support | - Data entry - Document creation - Bilingual (JP–EN) administrative support | 20–50 cases | 30 min – 1 hour | 20–50 hours |
| Direction Support | - Project progress management - Team coordination - Participation in bilingual (JP–EN) meetings | 10–20 cases | 1 – 2 hours | 20–40 hours |
| Marketing | - Managing social media posts - Creating ad banners - Product listing and analytics for e-commerce | 15–40 cases | 1 – 3 hours (varies by task) | 40–100 hours |
English 
Japanese